Return and Refund Policy
Welcome to our Return and Refund Policy page. At Y2KOutfit, we value your trust and want every customer to enjoy a smooth and stress-free shopping experience. We understand that sometimes an item may not meet your expectations. This policy explains how returns, exchanges, and refunds work on our store. Our goal is to provide clear information so you always know what to expect before and after you place an order.
Our Commitment
Y2KOutfit is committed to your satisfaction. We want you to feel confident when you shop with us. If something does not fit well, does not match what you expected, or arrives damaged, our team is here to help you. This policy is created to explain the steps, timelines, and conditions that apply when you request a return or refund.
When You Can Request a Return
You can request a return if your product meets one of the following conditions. The item must be unused, unworn, and in the same condition as when you received it. Packaging should be intact and all tags should be attached.
- The size is not correct
- The product received is different from what you ordered
- The item arrived damaged or has a manufacturing issue
- You received the wrong colour or style
We encourage all customers to check the size chart before placing an order, but if the size still does not fit, we are here to assist with a return or exchange.
Return Request Time Frame
Customers should contact us within seven days from the date the package is delivered. This helps us identify your order quickly and guide you through the next steps. Requests after a long delay may not be accepted because the item may no longer be eligible for resale.
Items That Cannot Be Returned
For hygiene and safety reasons, certain items are not eligible for return. These include:
- Intimate clothing
- Undergarments
- Accessories that touch the skin directly
- Any item marked as final sale
Items damaged due to misuse, normal wear and tear, or incorrect washing practices cannot be returned. Please check product care instructions before use.
How to Start a Return
To start a return, contact our customer support team via email or through the support form on our website. Provide your order number, product name, and the reason for the return. If the item arrived damaged, please attach a photo so we can review the issue faster.
Once your request is reviewed, our team will send you detailed instructions about the return process. Please do not send items back without contacting us first, as they may not be accepted or properly recorded.
Condition of Returned Items
Returned items must reach us in clean and unused condition. Clothing should not have stains, perfume, sweat marks, makeup stains, or any signs of usage. Packaging and tags must remain attached.
If the returned item shows signs of use or arrives in poor condition, the return may be rejected and the item may be shipped back to you.
Shipping Costs for Returns
In most cases, customers are responsible for shipping the item back to us. Return shipping fees are not refundable unless the item arrived damaged, faulty, or incorrect.
If the return is due to an error from our side, Y2KOutfit will cover the shipping cost. Always follow the instructions given by our support team to ensure your package reaches the correct return address.
Refund Process
After we receive your returned item, it is inspected to confirm that it meets the return conditions. Once the inspection is completed, we will send a confirmation message with the status of your refund.
If approved, your refund will be processed within a few working days. The amount will be returned to your original payment method. Depending on your bank or payment provider, it may take additional days for the refund to appear in your account.
Refunds apply only to the cost of the product. Shipping charges are non-refundable unless the error was from our side. If the return does not meet our policy conditions, no refund will be issued and the item may be returned to you.
Exchanges
We offer exchanges if you prefer receiving a different size or colour instead of a refund. Contact customer support and mention the size or colour you need.
The exchange process follows the same steps as a return. After receiving and approving the original item, we will send the replacement. If the requested option is out of stock, we will offer an alternative or issue a refund.
Damaged or Faulty Items
If your product arrives damaged or has a defect, contact us immediately. Our team may request photos or a short video to understand the issue clearly. If confirmed, we will send a replacement or issue a refund at no additional cost.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed or shipped can be canceled. Once the order is shipped, cancellation is not possible and the normal return process will apply.
Our Goal
This Return and Refund Policy is designed to make your experience easy and transparent. We want every customer to feel confident and supported while shopping with Y2KOutfit. If any issue arises, our team is always ready to assist with fairness and care.
Contact Us Anytime
If you have questions about this policy or need help with a return, exchange, or refund, our support team is ready to assist you. Your satisfaction matters to us, and we aim to make every interaction positive and helpful.