Return and Refund Policy

This Return and Refund Policy explains how returns, exchanges, and refunds are handled at Y2KOutfit. Please review the details below to understand your rights and responsibilities before and after placing an order.

Our Commitment

Y2KOutfit is committed to providing a reliable and transparent shopping experience. If an item does not meet expectations, arrives damaged, or is incorrect, our support team is available to assist in accordance with this policy.

Eligibility for Returns

You may request a return if the item is unused, unworn, unwashed, and in its original condition with all tags and packaging intact. Returns are accepted if the size is incorrect, the wrong item was received, the product arrived damaged or defective, or the wrong color or style was sent. Customers are encouraged to review size charts carefully before ordering, but returns or exchanges may still be requested if sizing issues occur.

Return Timeframe

All return requests must be submitted within 14 days of the delivery date. Requests submitted after this period may not be approved as items may no longer be eligible for resale.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include intimate clothing, undergarments, accessories that come into direct contact with skin, and items marked as final sale. Items damaged due to misuse, normal wear and tear, improper washing, or failure to follow care instructions are not eligible for return.

How to Request a Return

To initiate a return, contact our support team via email or the website contact form and provide your order number, product name, and reason for return. If the item is damaged or defective, clear photos or a short video may be required for verification. Items sent back without prior approval may not be accepted.

Condition of Returned Items

Returned items must be received in clean and unused condition. Items showing stains, odors, perfume, makeup marks, or signs of wear may be rejected and returned to the customer.

Return Shipping Costs

Customers are responsible for return shipping costs in most cases. Shipping fees are non-refundable. If the return is due to an error on our side, including damaged, defective, or incorrect items, Y2KOutfit will cover the return shipping cost. Always follow the return instructions provided by our support team.

Refund Process

Once the returned item is received and inspected, you will be notified of the approval status. Approved refunds are processed within a few business days and issued to the original payment method. Processing times may vary depending on your bank or payment provider. Refunds apply to the product cost only. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are available for size or color changes, subject to availability. The exchange process follows the same steps as a return. If the requested replacement is unavailable, a refund or alternative option will be offered.

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately. Our team may request photos or a short video to verify the issue. Once confirmed, a replacement or full refund will be issued at no additional cost.

Order Cancellation

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, cancellation is no longer possible and the standard return process will apply.

Contact Support

If you have questions about this policy or need assistance with a return, exchange, or refund, please contact our support team through the website or email. We aim to handle all requests fairly, professionally, and transparently.