Shipping Policy

Thank you for choosing Y2KOutfit. This Shipping Policy has been created to help you understand how your order is processed, shipped, and delivered. Our goal is to provide clear information so every customer feels confident when shopping with us. The details below explain the entire fulfillment journey from the moment your order is placed until it reaches your doorstep.

1. Order Processing Time

At Y2KOutfit, every order begins with a careful preparation process. Once you complete your purchase, our team starts checking product quality, packaging, and stock availability.

  • Processing usually takes 1–3 business days.
  • This timeline may shift slightly based on order volume, seasonal demand, or inventory schedules.

Orders placed during weekends or public holidays will begin processing on the next working day. If we face any unusual delays during processing, we will notify you through email so you stay informed at every step.

2. Shipping Timeframes

Shipping time refers to how long it takes for your order to reach you after it has been processed and dispatched. Y2KOutfit works with reliable carriers to ensure your items arrive safely.

General shipping estimates:

  • Standard Shipping: 7–15 business days
  • Express Shipping (if available): 5–10 business days
  • International Deliveries: 10–20 business days

Please note these are estimated timeframes. Unexpected situations such as customs checks, weather issues, courier delays, or regional restrictions may affect final delivery times.

3. Tracking Information

After your order leaves our facility, Y2KOutfit will send you an email containing your tracking number. You can follow the movement of your package on the carrier’s tracking page.

Tracking updates may take 24–48 hours to appear, especially while the package is moving between courier hubs. If your tracking page shows “Information Not Available,” it usually means the shipment has been generated but not yet scanned by the carrier.

4. Shipping Charges

Shipping fees depend on various factors including destination, package weight, and selected shipping method. All costs appear clearly on the checkout page before you complete your order.

Y2KOutfit occasionally offers free shipping during promotions or for orders above a certain amount. Any such offers will be displayed on banners or product pages.

5. Responsibility for Correct Address

Customers are requested to double-check all delivery details before placing an order. The responsibility for entering the correct shipping address lies with the customer.

Please ensure the following details are accurate:

  • Full name
  • House number and street name
  • City, state, and postal code
  • Mobile number
  • Email address

If an incorrect address results in a failed delivery or lost package, Y2KOutfit may not be able to provide a replacement or refund. If you contact us before the order is shipped, we can make corrections free of charge.

If a package is returned due to a wrong or incomplete address, reshipping fees may apply.

6. Situations That May Delay Delivery

While Y2KOutfit aims for timely deliveries, certain conditions outside our control may delay shipments, including:

  • Weather disruptions
  • Customs delays
  • Courier overload during peak seasons
  • Festivals or public holidays
  • Transport restrictions
  • Regional lockdowns or import rules

7. International Shipping Policies

Y2KOutfit ships to multiple countries. International shipments may be affected by local customs regulations.

Important for international customers:

  • Custom duties, import taxes, or inspection fees are not covered by Y2KOutfit.
  • Such charges depend on your country and must be paid by the customer.
  • Customs procedures can slow down delivery even after the package arrives in your country.
  • Y2KOutfit is not responsible for parcels held, delayed, or seized by customs.

8. Delivery Attempts

Courier companies generally attempt delivery 2–3 times. If no one is available to receive the package:

  • It may be returned to the courier facility
  • It may require customer pickup
  • It may return to Y2KOutfit

If the package is returned to us after failed attempts, reshipping costs may apply.

9. Damaged, Lost, or Missing Packages

If your package arrives damaged: Send clear photos of the packaging and product within 48 hours. We will review the issue and offer solutions such as a replacement or partial refund.

If your package is lost: Contact us with your order number. We will investigate with the courier. If confirmed lost, we will issue a replacement or refund.

If your package shows delivered but you did not receive it:

  • Check with neighbors
  • Building guards
  • Apartment office
  • Family members

If still not found, contact the courier and then our support team for further assistance.

10. Split Orders

If your order contains multiple items, they may ship from different warehouses. This means you may receive separate packages. Y2KOutfit will provide separate tracking numbers for each shipment.

11. Customer Support Assistance

If you have questions about processing time, shipping delays, tracking issues, or delivery concerns, the Y2KOutfit support team is always ready to help. You can contact us via email or through our support form.

Final Note

This Shipping Policy explains how orders are managed and delivered at Y2KOutfit. By placing an order, you agree to the terms mentioned above. We aim to provide transparency and reliable service to ensure a smooth delivery experience for every customer.